Terms and conditions

The following terms and conditions apply to bookings at Riverside Stay – Bendemeer NSW.

The use of the term “Property” refers to the accommodation you are booking at 912 Watsons Creek Rd Bendemeer 2355.

Terms and conditions

These terms and conditions apply in relation to any reservation or booking made for or by you on any reservation system used by Riverside Stay – Bendemeer NSW.

All customers and guests are required to comply with any Local and State Government legislation and regulations whilst on lands owned by Riverside Stay – Bendemeer NSW.

Reservation periods

Customers can make reservations up to 6 months in advance and for the maximum length of stay permitted (14 days).

Booking Deposits for Country Music and Long Weekends

The reservation must be accompanied by a 40% deposit at time of reservation if more than 31 days from the booking. Under 31 days the full booking fee is required.

Property fees and charges

The accommodation fee will be charged in full at the time of reservation.

You and your guests may be required to provide photo ID (including proof of age) to confirm your reservation. If you are requested to provide photo ID and you are unable or unwilling to do so, then your reservation may be cancelled and no refund provided.

Riverside Stay – Bendemeer NSW accepts the reasonable use of the property. We reserve the right to invoice additional fees if the property is damaged, left in an unreasonable or unsatisfactory condition, and/or property items are broken or lost.

Check-in and check-out times

The check-in and check-out times identified on Riverside Stay – Bendemeer NSW webpage must be adhered to. Additional charges may apply for check-in or check-out, other than the times specified.

Check-In from 4.00pm – Check-Out by 11.00am

In the event that you are delayed in arriving reservations may only be held for 24-hours, unless prior notification is given to the Riverside Stay – Bendemeer NSW

If you intend to depart the property earlier than the last day of your reservation please notify Riverside Stay – Bendemeer NSW. Riverside Stay – Bendemeer NSW reserves the right to permit a third party to use the property.

Changes and cancellations by you

Additional fees incurred due to changes to your reservation will be payable at the time of the change. Where changes result in a reduction of fees, a percentage refund may be provided subject to the following cancellation policy terms and timeframes.

For cancellations by you for bookings made at “peak holiday times’ 10 days over the Tamworth Country Music Festival, Easter long weekend and other Public Holiday long weekends these conditions will apply.

A 75% refund will be made if you cancel any part of the reservation 31 days or more prior to the first day of the reservation.
A 50% refund will be made if you cancel any part of the reservation 15 – 30 days prior to the first day of the reservation.
No refund will be made if you cancel any part of the reservation less than 14 days prior to the first day of the reservation or any time after.

That is:

0-14 days = No refund
15-30 days = 50% refund
31 + days = 75% refund

Cancellations by you at other times.

A full refund will be made if you cancel any part of the reservation 2 days or more prior to the first day of the reservation.

A 50% refund will be made if you cancel any part of the reservation within the 48hrs prior to the first day of the reservation or you have the option to transfer your booking to an alternative date with 6 months of your reservation date. No refunds will apply if further cancellations occur under these conditions.

Changes and cancellations by Riverside Stay

Unforeseen operational issues (including but not limited to: extreme weather events, fire, natural disaster) may mean that the reservation cannot be provided. Riverside Stay – Bendemeer NSW will endeavour to find an alternative date that suits you. If the alternative is not acceptable to you, the reservation will be cancelled and a full refund provided.

Riverside Stay – Bendemeer NSW will not be liable for any other losses you may incur as a result of this cancellation.

Termination by Riverside Stay – Bendemeer NSW

Riverside Stay – Bendemeer NSW may terminate the reservation and ask you and your guests to leave the property immediately if you or any guest or visitors at the property during your stay;

breaches any legislation;
breaches these terms and conditions;
causes annoyance or nuisance to others in the vicinity of the property; or
behaves unacceptably (including drunken or uncontrolled behaviour, offensive language, malicious or negligent use of facilities, theft or any other form of behaviour deemed inappropriate by Riverside Stay – Bendemeer NSW).
No refund will be provided in these circumstances.

Number of guests

The property must only be occupied overnight by the number of customers and guests specified and paid for in the reservation confirmation.

Unaccompanied minors and under-18 year-olds

All guests under the age of 18 must be accompanied by a responsible adult such as a parent, step-parent, guardian or other adult who has parental rights and responsibilities for the under 18 year old guest/s.

If a customer or guest is found to be under the age of 18 and is not accompanied by a responsible adult, Riverside Stay – Bendemeer NSW may immediately cancel the customer’s reservation and the full reservation amount will be forfeited to Riverside Stay – Bendemeer NSW.

Smoking

A smoking ban applies within the interior and immediate vicinity of the Riverside Stay Cottage.

Pets

Pets and domestic animals (other than certified assistance animals) are not permitted at Riverside Stay Cottage. You may be required to produce documentation proving the certification of your animal as a trained assistance animal.

Belongings

Any monies, valuables, goods or vehicles that belong to you which are brought into the property remain your responsibility. Riverside Stay – Bendemeer NSW is not responsible for their safekeeping and will not replace damaged, lost or stolen items.

Events and commercial use

Use of the property for any event or commercial purpose can only be conducted with prior written approval from Riverside Stay – Bendemeer NSW.

Your responsibility

You are responsible and liable for the actions of your guests at the property, for the duration of your stay.

You must ensure that all your guests comply with these terms and conditions and any additional conditions included on the property’s webpage.